SHIM 9D0019 - Caterpillar

System Changes That NACD Dealers Should Enter Directly Into The Product Information System
NACD dealers are requested to enter any of the following information on their computer terminals. Refer to the Users Manual, SEBD0631-01. (Other dealers are requested to send a Telex to Caterpillar.)
1. A change in the owner's address. Enter the new address AND the affected PIN's. Put in only the address to which the owner wants important safety and product update information mailed. The section titled "Inquiry Serial Number To Customer Name/Address" in the users manual shows you how to enter this change.2. You or the owner make a major modification such as adding, removing or replacing a major component on a machine. This includes engines, torque converters, rippers, bulldozers, hydraulic systems, winches, etc. Please list both the machine and major component PIN. See Illustration 1. The section titled "Inquiry Serial Number To Prime Mover" in the Users Manual shows how to make this change.
Illustration 1. This screen lists the major components on a 3508 Industrial Engine. Caterpillar dealers can change this listing if assemblies or groups are added to or removed from the engine.3. A new owner. Caterpillar needs to know the new owner's name, address, and again, the affected machine PIN's. See Illustration 2.
Illustration 2. This screen lists the owner's name and address. Caterpillar dealers can change this too if necessary.4. A machine permanently taken out of service, such as for parts or destroyed.5. A stolen machine. Notify the local, state, and federal authorities, and then inform Caterpillar Inc.Getting Information From Owners For The Product Information System
Explain the benefits of this system to owners and ask them to inform you if any of the preceding information changes. Two methods of doing this are as follows.
1. The owner can call your PIP Coordinator or your Service Manager.OR
2. You can furnish the owners with a small supply of cards titled "Owner Reply Card-Caterpillar Warranty Information Only". See Illustrations 3 and 4. He can then mail them directly to the preprinted address at Caterpillar. Cat will update the system for you.
Illustration 3. The Owner Reply Card that the owner can easily complete.
Illustration 4. The preaddressed side of the Owner Reply Card.Other Uses For The Product Information System
As mentioned previously, one of the most important uses of this system is the issuance of safety and urgent product update information. When necessary, Caterpillar can mail the information directly to the owners of the affected machines. Thus, it is imperative that we have the owner's correct name and address. At the same time, we can send the parts automatically to the dealers that have the affected machines in their territory according to the records in the Product Information System. This ensures that parts are quickly available for the machines of record in your territory. You do not have to order them in these cases.
Any incomplete PIP's are also listed for each machine PIN. There are also other uses. For example (and there are more) you can list the machines in your