SHOE 2M4935 - Caterpillar

The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
This Revised Service Letter replaces the August 5, 2009 Service Letter. Changes have been made to the Action Required to include the remainder of the affected generator panels.
TERMINATION DATE
31Aug2011
PROBLEM
The existing 242-8836, 242-8837, 243-1888, 242-8845, 242-8840, 242-8838, and 252-7352 generator housing panels have exhibited corrosion on certain C32 gensets.
AFFECTED PRODUCT
Model Identification Number
C32 SXC02695-02713, 2715-2756, 2761-2768, 2775-2779, 2814-2819, 2830-2836, 2846-2851, 2860-2866, 2874-2902, 2910-2915
PARTS NEEDED
No parts needed for this program
ACTION REQUIRED
Rework the 242-8836, 242-8837, 243-1888, 242-8845, 242-8840, 242-8838, and 252-7352 generator panels.
Dealer:
1. Remove the panels for refinishing and repainting by third party contractor.
2. Install the panels after refinish and repaint are completed.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-1000 hrs,
0-24 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
1001-2500 hrs,
25-60 mo 50.0% 50.0% 0.0% 0.0% 50.0% 50.0%
2501-5000 hrs,
61-120 mo 0.0% 0.0% 0.0% 0.0% 100.0% 100.0%
This is a 4.0-hour job
A total of 4.0 Hours will be allowed for panel Removal and Installation.
Include outside expenses at cost. Retain a copy of all invoices for outside expenses in the machine folder for audit purposes.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.