SHOE(MASTER) 3P1125 - Caterpillar

System Operation Description:Use this procedure to solve communication problems between Caterpillar Electronic Technician (ET) and the engine control module (ECM). Cat ET must communicate with the ECM in order to fully service the engine.There is a "POWER" indicator on the communication adapter that indicates that the communication adapter is receiving power. An indicator on the communication adapter indicates that communication is occurring on the data link. Cat ET displays a message if Cat ET can not communicate with the data link.The following conditions can cause a communication problem:
Cat ET
Communication adapter and/or cables
Configuration for the communications adapter
Electrical power supply to the service tool connector
Cat Data LinkThis procedure determines the root cause of failure to communicate on the data link.
The connection of any electrical equipment and the disconnection of any electrical equipment may cause an explosion hazard which may result in injury or death. Do not connect any electrical equipment or disconnect any electrical equipment in an explosive atmosphere.
Test Step 1. Verify that the Newest Version of Cat ET is Being UsedCheck the version of Cat ET. Cat ET must be the newest version.Expected Result:Cat ET is the most current version.Results:
OK - Cat ET is the most current version. Attempt to establish communication. Continue with this procedure if the communication adapter does not communicate.
Not OK - Cat ET is an old version.Repair: Download the newest version of Cat ET. Attempt to establish communication. Continue with this procedure if the communication adapter does not communicate.Test Step 2. Verify that the Correct Communication Adapter and Cables are Being UsedRefer to Troubleshooting, "Electronic Service Tools" in order to determine the correct communication adapter and cables.Expected Result:The correct communication adapter and cables are used.Results:
OK - The correct communication adapter and cables are being used. Attempt to establish communication. Continue with this procedure if the communication adapter does not communicate on the data link.
Not OK - An incorrect communication adapter or cable was being used.Repair: Connect the correct communication adapter or cable. Refer to Troubleshooting, "Electronic Service Tools", if necessary.Attempt to establish communication. Continue with this procedure if the communication adapter does not communicate on the data link.Test Step 3. Verify that Cat ET is Configured CorrectlyCat ET must be configured correctly in order to communicate. Perform the following procedure:
Click on the "Utilities" menu.
Click on the "Preferences" menu.
Select the "Communications" tab.
Verify that "Caterpillar Communications Adapter II (Serial IP)" is selected. If "Caterpillar Communications Adapter II (Serial IP)" is not an option for selection, the firmware for the communications adapter must be updated. Perform the following procedure:Update the communication adapter's firmware by using the "Comm Adapter II Toolkit". Then, select the "Caterpillar Communications Adapter II (Serial IP)" option.Continue with this procedure.
Check for any hardware that is utilizing the same port as the communications adapter. If any devices are configured to use the same port, exit or close the software programs for that device. Note: The most commonly used port is "COM 1".
Click "OK". Note: Cat ET must reconnect in order for any changes to be used.