SOFTWARE GP-POWER TRAIN 3452231 - Caterpillar

The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Aug2016
PROBLEM
The existing engine software can cause the engine to stall on certain C13 Industrial Engines in a compressor application.
AFFECTED PRODUCT
Model Identification Number
C13 RRA06271, 6274, 6276-6277, 6280, 6286, 6293-6294, 6300, 6318-6319, 6322, 6331, 6380, 6389, 6415, 6417, 6420, 6431, 6454, 6550, 6553
PARTS NEEDED
Qty
Part Number Description
1 4612553 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
1. Before going to the engine, download all necessary software from SIS Web as called out in the Parts Needed for the Affected Product.
Note: SIS Web only displays the latest available flash file.
2. Before updating the software, create and save a full Product Status Report and an ECM replacement file for the available ECMs.
Note: Failure to create Product Status Reports and ECM replacement files could result in a loss of configuration information which would require DSN assistance and create unnecessary downtime.
3. Flash engine software as called out in the Parts Needed for the Affected Product, or the latest files displayed in SIS Web.
4. As needed, upload the ECM replacement files taken earlier (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, select the desired file saved earlier, select Program ECM, select the appropriate ECM. To do another ECM click Load from File then select the desired replacement file).
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-4800 hrs,
0-48 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.