SPRING 1990702 - Caterpillar

If a control (or any part of an electronic control ) is to be returned to Woodward for repair, please contact Woodward in advance to obtain a Return Authorization Number. When shipping the item(s), attach a tag with the following information:* name and location where the control is installed;* name and phone number of contact person;* complete Woodward part number(s) and serial number(s)* description of the problem;* instructions describing the desired type of repair
CAUTIONTo prevent damage to electronic components caused by improper handling, read and observe the precautions in Woodward manual 82715, Guide for Handling and Protection of Electronic Controls, Printed Circuit Boards, and Modules.
Packing a Control
Use the following materials when returning a complete control:* protective caps on any connectors;* antistatic protective bags on all electronic modules;* packing materials that will not damage the surface of the unit;* at least 100 mmm (4 inches) of tightly packed, industry-approved packing material;* a packing carton with double walls;* a strong tape around the outside of the carton for increased strength.Return Authorization Number
When returning equipment to Woodward, please telephone and ask for the Customer Service Department [1(800) 523-2831 in North America or +1 (970) 482-5811]. They will help expedite the processing of your order through our distributors or local service facility. To expedite the repair process, contact Woodward in advance to obtain a Return Authorization Number, and arrange for issue of a purchase order for the item(s) to be repaired. No work can be started until a purchase order is received. We highly recommend that you make arrangements in advance for return shipments. Contact a Woodward customer service representative at 1 (800) 523-2831 in North America or +1 (970) 482-5811 for instructions and for a Return Authorization Number.