STARTER 2892364 - Caterpillar

Operation Description:There are problems that could be reported by the Product LinkPL102C System but the problems are not caused by the Product LinkPL102C module. The following section describes the problems. This section contains steps that are used to determine the possible cause. The module, the antenna, and cables should be visually inspected for damage. Verify that there are no loose connections.Description of the Problem:Reports and messages are not received in the office.The Product LinkPL102C system depends on several communication links in order to transfer data from the machine to the office. The following procedures assume that these communication links are operating properly. The proper communication links are listed below:
The cellular network is operational in the geographic area of concern. The cellular coverage is confirmed by clicking the "Status" tab on the Caterpillar Service Tool software screen.
The worldwide network of Caterpillar's computers is passing messages to the Equipment Manager (EM) software.
EM is configured properly and the software is functioning.The Product LinkPL102C module should not be replaced without verifying that the issues mentioned have been investigated and resolved if needed. Contact the Service System Support Center for aid in resolving these issues.In "Power Mode 1", position and SMU reports are transmitted as scheduled in Caterpillar Service Tool. Fewer messages are sent in power mode 2 and power mode 3. If messages are not available in Equipment Manager, proceed with the following steps in order to determine the cause. Test Step 1. ACCESS THE PRODUCT LINK THROUGH CATERPILLAR SERVICE TOOL.
Connect Caterpillar Service Tool to the machine.
Verify that the Product LinkPL102C module is available.Expected Result:The Product LinkPL102C module is available.Results:
OK - The Product LinkPL102C module is available. Proceed to test step 2.
NOT OK - The Product LinkPL102C module is not present in the Caterpillar Service Tool screen. Repair: Verify that the wiring for the Product LinkPL102C module has been installed correctly. Refer to Special Instuction, REHS2143, "Confirm Wiring Harness Connections". Step 4 of the procedure in the "Confirm Wiring Harness Connections" section, checks the wiring with a multimeter. If the ECM (Product Link) is not available, refer to System Operation Troubleshooting Testing and Adjusting, RENR8115, "Electronic Service Tool Does Not Communicate with ECM". Stop.Test Step 2. VERIFY THAT THE PRODUCT LINK MODULE IS CONFIGURED PROPERLY.
In the Caterpillar Service Tool, go to the "Configuration" tab. See Testing and Adjusting, "Installation Parameters - Configure" for more information.
Verify that the "PLM Enable Status" is configured as "Enabled".
Verify that the "Dealer Identification Code" is configured with the correct code for the Dealer.
Verify that the "DBS Machine Make Code" is configured correctly.
Verify that the "Machine Serial Number" is configured with the correct machine serial number.Expected Result:All settings are correct.Results:
OK - The Product LinkPL102C module is configured correctly. Proceed to Test Step 3.
NOT OK - The Product LinkPL102C module is not configured correctly. Repair: Correct the configuration information of the Product LinkPL102C module. Click the "Configure" tab in Caterpillar Service Tool to access the configuration parameters. Verify the configuration using the "Status" tab in the Caterpillar Service Tool.