STARTING SYS G 2H9858 - Caterpillar

Introduction
A new service tool that can be used with the IQAN Monitoring System is now available. The new Diagnostic Tool, NETG5038 can be used for service and diagnostics of the machines that are listed.Problem
The new IQANRun software contains safe codes. The new safe codes must be installed onto your access key before the software can be flashed into a machine.Solution
The IQAN safe code can be acquired by creating a Caterpillar Dealer Solution Network Product Health Service Request through your Dealer Technical Communicator (TC). Include in the service request the machine serial number, hours, and reference this publication in the problem description along with the need for the specific safe code for this machine prior to submitting to Caterpillar.A copy of your public key must be sent by E-mail.Your public key can be accessed by the following:
Select "File".
Select "Password Manager".
Select "Public Key".
Send the public key via E-mail by clicking "send as mail". This process will start your E-mail. You can also copy the public key by clicking "copy". Then paste the public key into an E-mail message.A safe code will be sent by E-mail back to you. Then add the safe code to your application code. Open the dialog box for adding or deleting application codes by performing the following:
Select "File".
Select "Password Manager".
Select "add safe" to add a safe code to the file.