STICK GP-HOE 2853023 - Caterpillar

When a problem arises concerning the sale, operation or service of your engine, it will normally be handled by the distributor or dealer in your area. The service facility nearest you can be located twenty-four hours a day by calling the appropriate phone numbers listed below.In U.S. (except Illinois, Alaska and Hawaii) Phone 1 (800) 447-4986.In the States of Illinois, Alaska and Hawaii Phone (309) 673-3252 (collect).Your satisfaction is a primary concern to Caterpillar, its distributors and their dealers. To assure your complete satisfaction, we suggest the following steps be followed should you have a problem that has not been handled to your satisfaction.Step One
Discuss your problem with a member of management from the distributorship or dealership. If your problem originates with a dealer, explain the matter to a management member of the distributorship with whom the dealer has his parts and service agreement.Step Two
When it appears that your problem cannot be readily resolved at the distributor level withoud additional assistance, use the above telephone numbers and ask to talk to a Field Service Coordinator.Step Three
If you are still not satisfied, present the engine matter in writing to:Caterpillar Inc.
Manager, Truck Engine Business
Mossville, Illinois 61629
When contacting the Manager, Truck Engine Business, please keep in mind that ultimately your problem will likely be resolved at the distributorship or dealership using their facilities, equipment, and personnel. Therefore, it is suggested that you follow the above steps in sequence when experiencing a problem.