SUPPORT, SEAT 0941342 - Caterpillar

The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
This Revised Service Letter replaces the 21Oct2011 Service Letter. Changes have been made to the Affected Product.
COMPLETION DATE
TERMINATION DATE
30Apr2012 31Oct2012
PROBLEM
The ride quality on certain AD55B Underground Articulated Trucks may be affected due to an incorrectly charged front suspension system.
AFFECTED PRODUCT
Model Identification Number
AD55B JNW00101-00246, 248-254
PARTS NEEDED
No parts needed for this program
ACTION REQUIRED
Refer to REHS5299, Special Instructions, "Procedure to Purge and Charge the Front Suspension System on AD55B Underground Articulated Trucks", for the Rework Procedure.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 2.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR CHARGING THE FRONT SUSPENSION ON CERTAIN UNDERGROUND ARTICULATED TRUCKS
MODELS INVOLVED - AD55B Underground Articulated Trucks
Dear Caterpillar Product Owner:
The ride quality on certain AD55B Underground Articulated Trucks may be affected due to an incorrectly charged front suspension system. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 21Oct2011 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 21Oct2011 Service Letter