SUPPORT 0964449 - Caterpillar

PARTS NEEDED
No parts needed for this program
ACTION REQUIRED
Refer to the Service Manual if/as necessary.
A visit to the machine is required to register these machines.
1. While on the machine, connect to Product Link using Caterpillar Electronic Technician.
2. Select the "Service" menu, then select "Synchronize Service Hour Meters".
3. Set the hours (if PL is the master) or Synchronize the hours (if PL is not the master).
4. Select "Service" on the toolbar, then select "Product Link Registration".
5. Enter the "Machine Make Code", "Machine Serial Number", "Dealer
Code", "Confirmation Email Address", and "Service Meter Hours".
6. Click "Register".
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job for Group 1
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job for Group 2
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REGISTERING PRODUCT LINK THAT WERE DEREGISTERED ON CERTAIN ARTICULATED TRUCKS, BACKHOE LOADERS, EXCAVATORS, INTEGRATED TOOLCARRIERS, LANDFILL COMPACTORS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, TRACK-TYPE TRACTORS, WHEEL LOADERS, AND VIBRATORY SOIL COMPACTORS
MODELS INVOLVED - 420E ST, 930G, 938H, D5G LGP, IT38H, 12M, 140M, 14M, 320D, 320D L, 324D L, 325D L, 330C L, 330D L, 336D L, 336E L, 345C, 345D L, 349E L, 385C L, 725, 730, 735, 740, 773F, 777F, 826H, 950H, 966H, 972G II, 980H, 988H, 990 II, CS56, D10T, D5N LGP, D6K LGP, D6N LGP, D6N XL, D6R II LGP, D6T, D6T LGP, D6T P XW, D6T XL, D7R II, D8T, D9T
Dear Caterpillar Product Owner:
The Product Link systems needs to be registered on the products listed below. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 05Dec2011 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 05Dec2011 Service Letter