SUPPORT AS 9V9499 - Caterpillar

Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 7*******
0-500000 hrs,
0-720 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 2.5-hour job for Group 7
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 8*******
0-500000 hrs,
0-720 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 6.0-hour job for Group 8
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
Rework Procedure
Before going to the Customer Site:
1. If you are replacing a PL522, review REHS8850 for all the tools required to perform the 2G-3G upgrade from a legacy Product Link to an Elite System (PLE631 or PLE641). If you are replacing a PL421 with a Pro System (PL631 or PL641), review REHS9111.
Note: An Ethernet (425-6889) service tool is required to flash the telematics device and radio.
Note: For D-Series SSL, MTL, and CTL machines an Ethernet (419-5974) adapter is required to flash the telematics radio.
2. Download the flash files to your PC for updating the PL631 or PL641 radio and PLE601 Network Manager:
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At the machine:
3. Perform installation instructions REHS8850 when replacing a PL522 with an Elite System (PLE631 or PLE641). Perform installation instructions REHS9111 when replacing a PL421 with a Pro System (PL631 or PL641). Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended.
4. Make sure to follow the entire process until the device performs a successful communication check.
5. If the device is not communicating, refer to UENR5823 to troubleshoot an Elite Device (PLE631 or PLE641), and refer to UENR5824 to troubleshoot a Pro System (PL631 or PL641). Please complete a successful communication check before leaving the machine.
6. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR).
7. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation.
8. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store.
9. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl
Note: The wait time may vary during different times of the day.