SWASHPLATE-PUMP 2792488 - Caterpillar

TEBE0315-01
12Sep2013
(Revised 19Feb2014)
U-424
A-292
D-354
O-356
Before/After
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN C7, C9, C9.3, C10, C11, C12, C13, C15, C16, C18, C27, C32, 3126B, 3306B, 3406C, 3412C, 3412E, AND 3456 ENGINES AND GENERATOR SETS
1920 7620 7606 PS44019
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44019" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
This Revised Service Letter replaces the 12Sep2013 Service Letter. Changes have been made to the Affected Product and Rework Procedure.
TERMINATION DATE
30Sep2014
PROBLEM
There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain C7, C9, C9.3, C10, C11, C12, C13, C15, C16, C18, C27, C32, 3126B, 3306B, 3406C, 3412C, 3412E, and 3456 Engines and Generator Sets.
AFFECTED PRODUCT
Model Identification Number
3126B BEJ05601
3306B 85Z09254
3406C 2WB08877, 9980
4JK00265
C2G03935, 4005, 4075, 4089, 4128, 4438
3412C 4BZ02546, 2549, 4919, 5518, 9318, 9320, 9350
9EP03835
3412E BDT01514
3456 CAH00338
CCB00608
C10 BCX01548, 3018
C11 GLS00631, 3591, 4112
C12 BDL00862, 1900, 2516, 2870, 3027, 3231, 4668
C13 LGK01303, 3280, 6116, 7980, 8790, 9014, 9505, 10194, 10737, 10876, 11143, 11788, 12399, 12782, 13155, 13563, 14393, 15504-15505, 16188, 19228, 21702, 21893, 22011
RRA03242
C15 BEM01379, 2420, 3305
C5E00447, 1330
C5H00385, 462, 1239, 1492
C5L00533, 552-553, 557, 624, 628-629, 631, 634, 782, 1101, 1132, 1134, 1136, 1143-1144, 1157-1158
JAS00424
JRE01882, 3559, 4347, 6079, 7759, 9162, 9250, 9861, 10097, 10234
C16 BFM00349, 1037-1038
C18 GJE00555
WJH04269, 4271, 4622, 5531, 5533, 6114, 7063, 7449, 7546, 8038
C27 DWB02304, 2430
RAM00140
TWM00485, 904, 1059, 1343, 2351, 3807, 3852
C32 JSJ02165
SXC00888, 1235
TLD00225, 471
C7 JRA00122, 165, 434
JTF04686, 8671, 9249, 11705, 14624, 14633, 19329
C9 CLJ03912, 4814, 4965, 7107, 10064, 10189, 11740
JSC06589, 6635, 6797, 15744, 16318, 19962, 20247, 21500, 22228
MBD02415, 7905, 8346, 8658, 8773, 9674, 9829, 10205-10206, 10280, 10549, 10552
C9.3 C9N01130
PARTS NEEDED
Qty
Part Number Description
1 3363566 PL121SR (Analog) Software
1 4341356 PL121SR (Digital) Software
1 4426441 PL522 Software
1 4452631 PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Update the software on the engine or generator set.
Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates.
Note: Create a full Product Status Report (PSR) and ECM replacement files for the product before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore