SWASHPLATE AS 3358213 - Caterpillar

TEBE0352-01
23Sep2013
(Revised 21Feb2014)
U-439
A-300
D-365
O-368
Before/After
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 3508B, 3512, 3512B, 3516B, 3516C, C175-16, AND C280-6 ENGINES AND GENERATOR SETS
7606 1920 7620 PS44027
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44027" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
This Revised Service Letter replaces the 23Sept2013 Service Letter. Changes have been made to the Affected Product and Rework Procedure.
TERMINATION DATE
30Sep2014
PROBLEM
There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain 3508B, 3512, 3512B, 3516B, 3516C, C175-16, and C280-6 Engines and Generator Sets.
AFFECTED PRODUCT
Model Identification Number
*******Group 1*******
3508B 6PN00674
3512 24Z09261
CMJ00425, 622, 633
YAK00122
ZAF00333, 348, 366-367, 393
3512B CMC00518
YAM00143-00144, 597
3516B 7RN01668
S2S00366, 371, 400, 403, 445-446, 472-473
3516C TTH00311-00312, 379, 381
C175-16 Y3A00101
C280-6 SCB00104-00105
*******Group 2*******
C175-16 R3B00100
Y3A00102-00117
PARTS NEEDED
Qty
Part Number Description
*******Group 1*******
1 3363566 PL121SR (Analog) Software
1 4341356 PL121SR (Digital) Software
1 4426441 PL522 Software
1 4452631 PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 4426436 PL523 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Update the software on the Engine.
Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates.
Note: create a full Product Status Report (PSR) and ECM replacement files for the engine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.
Refer to the attached Rework Procedure.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
0-180000 hrs,
0-240 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 1.0-hour job for Group 1
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
0-240000 hrs,
0-180 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 1.0-hour job for Group 2
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts