SWITCH AS 1764315 - Caterpillar

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Containment Program can be administered either before or after a failure occurs.In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.
When reporting the repair, use "PS90418" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
30Sep2015
PROBLEM
The reworks required to the frame assembly as per PI32323 on certain 777G Off-Highway Trucks has resulted in a local requirement to support a specialist workforce.
AFFECTED PRODUCT
Model Identification Number
777G TNM00112, 114, 118-120, 122, 124, 135, 137, 139, 141, 159-162, 164, 166, 639-640
PARTS NEEDED
No parts needed for this program
ACTION REQUIRED
The affected population requires reworking to incorporate repairs on the frame assembly for improved service life and quality. This letter provides the dealer with
commercial assistance to perform these tasks.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-18000 hrs,
0-36 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 0.0-hour job
A total amount of $19192.04 will allowed to support a specialist workforce.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.