TERMINAL 2354123 - Caterpillar

Caterpillar Products:
3500 Family Generator Sets and Power Modules
3500 Family Pumpers
G3500 Family Generator Sets and Power Modules Engine: Commercial
3500 and 3500B Family All Engine:
3600 Diesel
C-12 (S/N: BCY1-UP)
C2.2 (S/N: TAG1-UP)
All Commercial Gas Engines Agricultural Tractor:
All Generator Set:
3114
C1.5 (S/N: TAF1-UP)
3116
3208
3408
3412
3456
All 3304
All 3306
All 3406
C-12 Industrial Engine:
3114
3116
3126
3126B
3176
3204
3208
3304 Diesel
3306 Diesel
3406 Diesel
3406C
3408
3408 Diesel
3412
C-10
C-12
C-15
C-16
C-9
3003
3013
3014
3024 Marine Engine:
3116
3126
3126B
3208
3304
3306
3406
3408
3412
C-9
C-12Engine News, SEBD9333, 1 May 2004, "Provide Proper Documentation of Returned Parts within the Warranty Claim". Disregard this article. Refer to the article that follows.Proper documentation is required when a warranty claim is submitted. There has been an increase in warranty claims that have been submitted with incorrect part numbers. Many times, the replacement part number is used instead of the original part number. Incorrect identification of the original parts causes erroneous data to be supplied to the factory.Perform a search of the original part at the group level if you are not sure of the correct part number. In order to determine the correct part number of any suspect component, use the following steps.
Determine the component that needs to be replaced.
Access the As Shipped Consist in SIS Web in order to find the group level print for that component. The individual part numbers can be found on the group level print.Do not use the replacement part number. Ensure that the original part number is used when a warranty claim is submitted.Do not use SP part numbers in the warranty claim. Only use SP part numbers when Caterpillar format part numbers are not used on the product that is being serviced. Refer to, SEBD0850, "Caterpillar Product Service Reporting Codes For SIMS and Service Claims Use" for the proper guidelines.Note: Accuracy of this information is very important in order to drive the proper response to product issues.Refer to the "Caterpillar Warranty Bulletin" for instructions on completing warranty claims. There is also a web site on the Caterpillar Intranet that contains all the information about the "Caterpillar Warranty Bulletins".Note: This is a secure web site. The entry to this web site will require a user ID and a password from Corporate Web Security.Access the web site at "https://nacd.cat.com". Follow the instructions below for entering a warranty claim.
Enter the above web site.
Click on "Product Support Service Fullfillment (Parts and Service)"
Click on "Warranty"
Click on "Engine & TEPS Guide"
Enter the proper "Warranty Guide".
Click on "Instructions for Completing Claims".