TOOL GP 9U5127 - Caterpillar

15Jun2012
(Revised 19Jun2012)
U-324
A-259
D-281
O-295
Parts stock action only
PRODUCT SUPPORT PROGRAM FOR REMOVING ALL EXISTING 4D-2307 PLUNGERS FROM DEALER PARTS STOCK
3123 7750 PI70441
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
This Revised Service Letter replaces the 15Jun2012 Service Letter. Change -00 was not available on SIS.
TERMINATION DATE
30Sep2012
PROBLEM
The 4D-2307 Plungers in dealer parts stock, that are used on various applications with air over oil brake systems, may be machined incorrectly. If the plunger is machined incorrectly it can fail.
ACTION REQUIRED
Plungers that may me machined incorrectly were received into Caterpillar parts system between November 2011 and May 2012. The following parent dealers took inventory of this part number during this time. If your Parent Dealer Code is listed below, remove all 4D-2307 Plungers from dealer parts stock.
B010
B090
B150
B270
B330
B350
B370
B420
D090
D100
D120
D180
D241
D260
D310
D350
D420
D430
D470
D480
D500
E130
E140
E250
E459
E480
E490
E500
H070
H160
H200
H270
H330
H360
H430
H510
J210
K020
L060
L240
M040
M610
M617
M620
N030
N140
P020
P230
P260
P280
P420
Q630
R065
R080
R120
R460
T010
T030
T070
T080
T120
U060
U150
V266
X170
SERVICE CLAIM ALLOWANCES
Submit one claim for all parts removed from dealer parts stock.
PARTS DISPOSITION
***** NACD *****
Hold all 4D-2307 Plungers for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
***** EAME, LACD, and APD *****
Hold all 4D-2307 Plungers for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.