TRANSMISSION AR 8P8278 - Caterpillar

COMPLETION DATE
TERMINATION DATE
31Dec2018 30Jun2019
PROBLEM
The software needs to be replaced on certain G3608B Engines. The existing software can lead to incorrect NOx emissions setting without special tuning.
AFFECTED PRODUCT
Model Identification Number
G3608B XH700119-00120, 135-139, 141, 146-148, 150, 153, 162, 164, 166-169, 172-174, 705, 707, 712, 714-715, 718, 720-723, 725-727, 735, 737-738
PARTS NEEDED
Qty
Part Number Description
1 4956318 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Refer to the service manual if/as necessary. Replace engine ECM flash file with 4956318 or latest available on SIS Web.
OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE SOFTWARE ON CERTAIN G3608B ENGINES
MODELS INVOLVED - CERTAIN G3608B ENGINES
Dear Cat Product Owner:
The engine software needs to be replaced on the products listed below. The existing software can create difficult emissions tuning at low emissions set points. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 11Jun2018 when scheduling this service.
We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 11Jun2018 Service Letter