TUBE 1088709 - Caterpillar

Image1
****Affected Product****
1. Check the actuator serial number located on the housing (refer to Image 1 below). If serial number IS NOT between 14898182 and 14957658 DO NOT replace the actuator.
2. If the serial number of the actuator is between 14898182 and 14957658, replace the actuator and gasket. Refer to SENR2365 for disassembly and assembly instructions.
3. Record the serial number of the replaced actuator in the service report. Also include the serial number of the replaced actuator in the claim story.
4. Send replaced actuator to address provided in the Parts Disposition.
IMPORTANT Verify that the serial number of the replacement actuator that is being installed IS NOT between 14898182 and 14957658.
Image1
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
****Parts Stock****
A maximum of 1 hour may be claimed for inspecting parts inventory.
In order for the claim to be processed and paid, the serial number and tracking information of the returned actuator must be included in the claims story.
****Affected Product****
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 0.5-hour job
An additional 1 hour will be allowed if the actuator requires replacement.
In order for the claim to be processed and paid, the serial number and tracking information of the returned actuator must be included in the claims story.
PARTS DISPOSITION
****Parts Stock****
Send affected actuators to:
CATERPILLAR INC. BUILDING B CLAIMS ROOM
ATTN: PI1####
3701 STATE ROAD 26 EAST, LAFAYETTE, IN 47905
****Affected Product****
Send replaced actuator to address to:
CATERPILLAR INC. BUILDING B CLAIMS ROOM
ATTN: PI1####
3701 STATE ROAD 26 EAST, LAFAYETTE, IN 47905
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
SAFETY - PPRODUCT IMPROVEMENT PROGRAM TO INSPECT AND POSSIBLY REPLACE THE GOVERNOR ACTUATOR ON CERTAIN 3508, 3512, AND 3516 ENGINES BEING USED IN GENERATOR SET AND PETROLEUM APPLICATIONS
MODELS INVOLVED - 3508, 3512, AND 3516 ENGINES
Dear Caterpillar Product Owner:
The 7W6722 Governor Actuator may need to be replaced on the products listed below if the serial number is within the range of the service letter. The existing actuator can cause hard starting, failure to start, instability, and/or inability to accept load, which may result in personal injury or death. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 12May2008 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.
Caterpillar Inc.
Identification #(s)
Attached to 12May2008 Service Letter