TUBE AS 2064367 - Caterpillar

27Jul2017
U-391
A-267
D-324
O-329
Parts stock action only
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 455-9580 ELECTRONIC CONTROL MODULES FROM DEALER PARTS STOCK
7750 PI70675
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Oct2017
PROBLEM
Certain suspect 455-9580 Electronic Control Modules may fail in a way that causes the ECM to reset causing a variety of performance issues including transmission neutralization and no hydraulic function.
ACTION REQUIRED
Inspect all 455-9580 ECMs in dealer parts stock.
Inspect for the ECM serial numbers listed below.
If the ECM serial number is on the list below, then remove the ECM from dealer parts stock and refer to the Parts Disposition.
If the ECM serial number is not on the list below, then mark the ECM's box as inspected per this program and return the ECM to dealer parts stock.
Suspect ECM Serial Number List:
15376111WC
15376083WC
15376091WC
15376188WC
15376196WC
15376175WC
15376171WC
15376184WC
15376197WC
15376186WC
15376190WC
15376192WC
15376200WC
15576416WC
15576410WC
15576406WC
15376065WC
15576436WC
15576446WC
15576442WC
15576437WC
15576434WC
15576110WC
15576099WC
15576081WC
15576077WC
15776288WC
15776282WC
15776247WC
15776272WC
15776137WC
15776135WC
17376333WC
17476312WC
17476328WC
17476311WC
17476449WC
17476422WC
17876183WC
17476296WC
17376351WC
17876147WC
17876143WC
17876198WC
SERVICE CLAIM ALLOWANCES
Submit one claim for all parts removed from dealer parts stock.
PARTS DISPOSITION
***** NACD *****
Hold all 455-9580 ECMs with a suspect ECM Serial Number that were removed from dealer parts stock for a Parts Return Request (PRR). A PRR will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
***** EAME, LACD, and APD *****
Hold all 455-9580 ECMs with a suspect ECM Serial Number that were removed from dealer parts stock for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
If a PRR is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.