TUBE AS 2277834 - Caterpillar

Model Identification Number
784B 5RK00001-25
784C 2PZ00001-105
785 8GB00001-124, 125-159,162-179, 182-183, 185-697, 75118-75120, 75226-75228
785B 6HK00001-252, 254,258-332, 334-400, 404-487, 489-502, 504-649, 651-846, 848-987, 78001-78006,75001-75003, 76001-76003
785C 1HW00001-134
785C APX00001-359
785C HAA 5AZ00001-114, 264-273
789 9ZC00001-677
789B 7EK00001-155, 158-688,75001, 75002
789C 2BW00001-160, 303-604
793 3SJ00001-9, 11-56,75001
793B 1HL00001-16, 18-193,195-195, 198-206, 208-226, 228-228, 230-264, 266-319, 321-334, 337-351,353-524, 75001-75003, 76001-76004, 78001-78005
793C 4AR00001-107, 109-424,77001
793C 4GZ00001-151, 153-164,168-175, 178-190, 192-216, 218-232, 234-264, 77001-77005, 77009-77012
793C ATY00001-575PARTS NEEDED
Dealers will not need to order parts for thisProgram.
Quantity Part Number Description
n/a n/a None RequiredACTION REQUIRED
Dealers will attempt to prioritize machine inspectionswithin their service territory based on service meter hours (SMU). Machineswith the highest SMU will be inspected first.Inspect the main beam of the frame and rearcab support of the machine as indicated in the special instruction specificto the tractor/truck model:
1. For 784B, 784C, 785, 785B, 785C and 785CHAA, refer to media number: REHS1525.2. For 789, 789B and 789C, refer to media number:REHS2416.3. For 793, 793B and 793C, refer to media number:REHS2417.Determine the condition and appropriate repairfor the main beam and rear cab support. Notify your customer of the conditionof the machine. The results of each machine inspection are to be enteredinto SIMS. If all thickness measurements were above the minimum, then descriptioncode "T" should be used in the warranty claim. If any thickness measurementswere below the minimum, then description code "Z" should be used in thewarranty claim.After completing the inspection, refer to PS41820.This Service Letter provides details for an exhaust modification and repairoptions. If you have any questions, please contact your Service Representativefor direction.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attachedOwner Notification.SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs. Parts Labor Hrs. Parts Labor Hrs.
100% 2 0 0 0 0
This is a 2-hour job to inspect theaffected product and notify the customer of the results.
U.S. and Canadian Dealers Only - Eligibledealers may enter a Type 2 SIMS Report.PARTS DISPOSITION
Handle the parts in accordance with your WarrantyBulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAMAS SOON AS POSSIBLE.Attach. (1-Owner Notification)
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999PRIORITY - PRODUCT IMPROVEMENT PROGRAM FORINSPECTING THE REAR CAB SUPPORT ON CERTAIN OFF-HIGHWAY TRACTORS AND OFF-HIGHWAYTRUCKSMODELS INVOLVED - 784B AND 784C OFF-HIGHWAYTRACTORS AND 785, 785B, 785C, 785C HAA, 789, 789B, 789C, 793, 793B, AND793C OFF-HIGHWAY TRUCKSDear Caterpillar Product Owner:In some off-highway tractors and trucks, internalcorrosion may have affected the rear cab support and a portion of the frame.An inspection of the rear cab support and the left side of the main beamis necessary. Based on the results of the inspection, repair of the machinemay be required.Please contact your local Caterpillar dealerimmediately to schedule a service appointment. The dealer will advise youof the time required to complete this service. Please refer the dealerto their Service Letter dated January 5, 2006 when scheduling this service.We regret the inconvenience this may causeyou, but urge you to allow your local Caterpillar dealer to inspect and,if necessary, repair your off-highway tractor or truck.
Caterpillar Inc.
Identification #(s)Attached to January 5, 2006 Service Letter