TUBE AS 3374343 - Caterpillar

November 27, 2004
U-347
D-268
O-300
beforeor
after failure PRODUCT SUPPORT PROGRAM FOR FLASHING NEWENGINE SOFTWARE FOR FUEL USAGE REPORTING BY PRODUCT LINK ON CERTAIN 980GSERIES II WHEEL LOADERS
7620 PS41739
This Program can be administered eitherbefore or after failure. In either case the decision whether to apply theProgram is made by the dealer. When reporting the repair, use "PS41739"as the Part number and "7755" as the Group Number. If administered beforefailure, use "56" as the Warranty Claim Description Code and use "T" asthe SIMS Description Code. If administered after failure, use "96" as theWarranty Claim Description Code and use "Z" as the SIMS Description Code. The information supplied in this serviceletter may not be valid after the termination date of this program. Donot perform the work outlined in this Service Letter after the terminationdate without first contacting your Caterpillar product analyst.TERMINATION DATE
November 30, 2006PROBLEM
Certain 980G SERIES II Wheel Loaders need to haveengine software updated in order to provide fuel usage reporting capabilityby product link.AFFECTED PRODUCT
Model Identification Number
980G SERIES II AWH225-232, 236, 248, 252, 257, 262, 269,305, 316, 317, 321, 326, 333, 363, 376, 379, 382, 339, 411, 413, 419, 479,489, 491, 492, 495, 506, 577, 559, 578, 580, 581, 585-587, 601, 609, 617,619, 622, 678, 684, 694, 696, 698, 704, 706, 724-727, 729, 743, 749, 772,776, 778, 782, 784, 787, 790, 793, 830, 847, 850, 881, 898, 958, 964, 976,994, 997, 998, 1001, 1010, 1015, 1016, 1018, 1020, 1023, 1027, 1032, 1037,1041, 1043, 1055, 1063, 1077, 1090, 1134, 1144, 1154, 1174, 1205, 1210,1213, 1222, 1238, 1246, 1261, 1268, 1279, 1290, 1300-1303, 1323, 1327,1328, 1345, 1349, 1350, 1356, 1380, 1402, 1414, 1439, 1486, 1502, 1510,1521, 1531, 1564, 1566, 1569, 1574, 1576, 1609, 1676, 1680, 1742, 1761,1767, 1770, 1781, 1785, 1804, 1823, 1832, 1897, 1905, 1914, 1924, 1927,1985, 2001, 2043, 2065, 2072, 2124AYT281, 282, 321AXG300-303, 530, 539, 591, 592, 615, 686, 701, 722, 725, 730, 754, 755,781, 816, 818, 860, 901, 926PARTS NEEDED
Qty
Part Number Description
1 2481411 SOFTWAREACTION REQUIRED
Download the new software from SIS Web. Flashthe new software into the engine electronic control module.SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs Parts Labor Hrs Parts Labor Hrs
0-8000
0-48 mos 100% 1.0 0 0 0 0
This is a 1.0-hr job.PARTS DISPOSITION
Handle the parts in accordance with your WarrantyBulletin on warranty parts handling