TUBE AS 5I7433 - Caterpillar

April 16, 2004
(Revised April 2004)
U-117
D-94
O-97
Priority PRODUCT IMPROVEMENT PROGRAM FOR REPLACINGTHE RADIATOR MOUNTING WASHERS ON CERTAIN 963C TRACK TYPE LOADERS
1350 PI30635
This Program must be administered assoon as possible. When reporting the repair, use "PI30635" as the Partnumber and "7751" as the Group Number, "56" as the Warranty Claim DescriptionCode and "T" as the SIMS Description Code. Exception: If the repair isdone after failure, use "PI30635" as the Part Number, "7751" as the GroupNumber, "96" as the Warranty Claim Description Code, and "Z" as the SIMSDescription Code. The information supplied in this serviceletter may not be valid after the termination date of this program. Donot perform the work outlined in this Service Letter after the terminationdate without first contacting your Caterpillar product analyst. . This Revised Service Letter replacesthe April 16, 2004 Service Letter. Changes have been made to the Title,Problem, Parts Needed and Rework Procedure.
COMPLETION DATE
TERMINATION DATE
October 31, 2004 April 30, 2005PROBLEM
The radiator mounting washers need to be replacedon certain 963C Track Type Loaders. The 1450213 Washer in the 1883424 RadiatorMounting Group does not meet material specifications. The washers may crack,resulting in failed radiators due to excessive vibration.AFFECTED PRODUCT
Model Identification Number
963C BBD1-617PARTS NEEDED
Qty
Part Number Description
6 1526470 Washer - HardACTION REQUIRED
Replace the two 1450213 Washers with three 1526470Washers at the 2 upper mounting locations. Use 2 washers on the bottomof the mount and one on the top of the mount to attain the proper spacing.See the attached Rework Procedure.OWNER NOTIFICATION
U.S. and Canadian owners will receive the attachedOwner Notification.SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs. Parts Labor Hrs. Parts Labor Hrs.
100% 1 0 0 0 0
This is a 1-hour job.PARTS DISPOSITION
Handle the parts in accordance with your WarrantyBulletin on warranty parts handling.MAKE EVERY EFFORT TO COMPLETE THIS PROGRAMAS SOON AS POSSIBLE.Attach. (1-Owner Notification)
(2-Rework Procedure)COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999PRIORITY ? Replace The Radiator Mounting WashersMODELS INVOLVED - 963C Track Type LoadersDear Caterpillar Product Owner:The radiator mounting washers need to be replacedon certain 963C Track Type Loaders. The 1450213 Washer in the 1883424 RadiatorMounting Group does not meet material specifications. The washers may crack,resulting in failed radiators due to excessive vibration. New washers needto be installed on the products listed below. You will not be charged forthe service performed.Contact your local Caterpillar dealer immediatelyto schedule this service. The dealer will advise you of the time requiredto complete this service. Please refer the dealer to their Service Letterdated April 16, 2004 when scheduling this service.We regret the inconvenience this may causeyou, but urge you to have this service performed as soon as possible toprevent unscheduled downtime.Caterpillar Inc.
Identification #(s)Attached to April 16, 2004 Service LetterRework ProcedureReplace the two 1450213 washers with three1526470 washers at the two upper cooling package mounting locations asshown in the illustrations below. Use two 1526470 washers on the bottomof the mount and one on the top of the mount to attain the proper spacing.
Radiator Mounting Group 1883424