TUBE AS 5T7621 - Caterpillar

COMPLETION DATE
TERMINATION DATE
30Sep2011 31Mar2012
PROBLEM
The 2388650/">238-8650 ELC Coolant needs to be replaced on certain 320D Excavators. The coolant filled in the current machines does not have the proper premix of pure coolant and water.
AFFECTED PRODUCT
Model Identification Number
320D BZP01302-01615
PARTS NEEDED
Qty
Part Number Description
25 2388650 CAT Premixed 50:50 ELC (25 Liters allowed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Refer to the media SEBU8371, Maintenance Section, "Cooling System Coolant (ELC) - Change" for the coolant replacing work procedure.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 2.0-hour job
For this field rework, 25 liters of CAT Premixed 50:50 ELC will be allowed. Dealer can make the decision to choose the bulk size (208.2L, 18.9L or 3.8L).
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 2388650/">238-8650 PREMIX ELC COOLANT
MODELS INVOLVED - 320D EXCAVATORS
Dear Caterpillar Product Owner:
The ELC coolant needs to be replaced on the products listed below. The existing coolant can affect the cooling efficiency. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 21Mar2011 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 21Mar2011 Service Letter