TUBE 7E3901 - Caterpillar

REBE5342-00
10Jul2009
U-259
Before/After
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN C7 ENGINES
1920 1901 PS42941
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42941" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Jul2011
PROBLEM
The existing software will not allow the vehicle to accelerate acceptably on certain C7 engines. The engine software needs to be updated.
AFFECTED PRODUCT
Model Identification Number
C7 JRT00001-00003, 9-568
PARTS NEEDED
Qty
Part Number Description
1 3465217 SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 35% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Update the existing software with 346-5217 software or newer.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-150000 miles,
0-48 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 0.8-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.