TURBOCHARGER GP 7E6435 - Caterpillar

COMPLETION DATE
TERMINATION DATE
31Jan2009 31Jul2009
PROBLEM
New engine software needs to be installed on certain C9 Acert Marine Engines. The new engine software that has been developed offers improved emissions.
AFFECTED PRODUCT
Model Identification Number
C9 X9Y00246, 248, 251, 255, 257, 260, 265, 270-274, 277, 280-282, 284, 286, 288, 294, 298
Z9X00747-00761, 767-772
PARTS NEEDED
Qty
Part Number Description
1 3331733 SOFTWARE GP-ELEK
1 LABEL ENGINE DATA FILM
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Install the new software group (flash file) in the engine ECM as described in the "Help" menu on Caterpillar Electronic Technician (CAT ET).
New flash file upgrade labels are required to be installed. Remove the existing label(s) and place the new label(s) in the same location. Order the new label at the following web location: https://truck.cat.com and select Parts & Service, Replacement Label Requests, Flash File Upgrade.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 0.75-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING ENGINE SOFTWARE
MODELS INVOLVED - C9 MARINE ENGINES
Dear Caterpillar Product Owner:
New engine software needs to be installed on the products listed below. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 21Jul2008 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 21Jul2008 Service Letter