TURBOCHARGER GP 7E9682 - Caterpillar

Product Link Location
Request the location of the equipment. With the customer at the location of the equipment, ask the customer if the equipment is located where the radio antenna has a clear line of sight to the sky.
If the equipment was inside a building, under/next to a large obstacle, have the customer do the following:
Attempt to move the equipment to a more open location with a clear line of sight to the sky.Try the "Update" again.
If the "Update" button does not return new data, refer to "Product Link Radio Power Status".
If the "Update" causes new data to be returned, then return the equipment to service.Product Link Radio Power Status
Have the customer verify that the key is ON for the machine. If the key was OFF, instruct the customer to turn the key ON.
Verify that the radio has power by checking the status of the green LED on the LED display on the radio.
If the green LED is ON, refer to "Product Link Location".
If the Green LED is OFF, refer to Step 3.
The radio disable switch controls the power being supplied to the radio. When enabled, the radio is not allowed to power ON. If enabled, have the customer disable the radio disable switch, and attempt another "Update".Note: The radio disable switch is optional and may not be present on the equipment. Radio disable switches are primarily used on equipment used in or near blast zones.
Update returns new data, return the equipment to service.
Update does not return new data then proceed to "On-Site Diagnostics".On-Site Diagnostics
Note: Before any on-site diagnostics are performed, all diagnostic procedures from the "Off-Site Diagnostics" section should have been previously performed.Note: Ensure that the PL631 and Network Manager have the most current software installed.
Check the Product Link antenna for any significant physical damage. If the antenna has any significant damage, then replace the antenna and perform a communication check. If the antenna appears undamaged, proceed to Step 2.Note: Refer to System Operation Testing and Adjusting, UENR5823, "Service Dashboard" and "Communication Check" sections for the procedure for conducting a communication check.
Satellite radio can now communicate. Perform a communication check and return to service.
Satellite radio still does not communicate. Proceed to Step 2.
Reboot the Product Link devices by one of the following two methods:
Turn the equipment disconnect switch OFF, wait 30 seconds, then turn the disconnect switch back to the ON position.
Remove the negative terminal from the equipment battery. Wait 30 seconds, reinstall the negative battery terminal on the battery.Proceed to Step 3.
Turn the equipment key switch ON. Leave the key switch ON while troubleshooting. Wait two minutes for the Product Link device to boot up.Proceed to Step 4.Note: Caterpillar Electronic Technician (Cat ET) will not be able to detect the Product Link devices if the key switch is OFF.Note: Cat ET will not detect the Product Link devices until two minutes after the key switch has been turned ON.
Connect to the service port on the equipment that the Product Link device is installed on with a