TURBOCHARGER GP 9N1280 - Caterpillar

U.S.A. and Canada
When a problem arises concerning the sale, operation or service of your engine, it will normally be handled by the dealer in your area. The service facility nearest you can be located twenty-four hours a day by calling: 1-800-447-4986.Your satisfaction is a primary concern to Caterpillar and its dealers. If you have a problem that has not been handled to your complete satisfaction, we suggest the steps that follow. Step OneDiscuss your problem with a member of management from the dealership. Step TwoWhen it appears that your problem cannot be readily resolved at the dealer level without additional assistance, use the above telephone numbers and ask to talk to a Field Service Coordinator. Regular Monday through Friday business hours are from 8:00 a.m. to 4:30 p.m. Central Standard Time (CST). Step ThreeIf you are still not satisfied, present the engine matter in writing to: Caterpillar Inc. Manager, Customer Service, Engine Division
Mossville Bldg. A
P.O. Box 600
Peoria, Illinois 61552-0600
When contacting the Manager, Customer Service, please keep in mind that ultimately your problem will likely be resolved at the dealership, using their facilities, equipment, and personnel. Therefore, it is suggested that you follow the above steps in sequence when experiencing a problem.Outside of the U.S.A. and canada
If a problem arises outside North America, and cannot be resolved at the dealer level, contact the appropriate Caterpillar subsidiary office. Australia and New ZealandCaterpillar of Australia Ltd.
One Caterpillar Drive
Private Mail Bag 4
Tullamarine, Victoria 3043
Australia
Phone: (03) 9339-9333 Fax: (03) 9335-3366
Brasil, Bolivia, and ParaguayCaterpillar Brasil, Ltda.
Edificio Brasil Interpart
Rua Guararapes, 2064-5 andar, conjunto 2
CEP 04561-004, Sao Paulo, SP
Brasil
Phone: (55) 11-5505-3388 Fax: (55) 11-5505-1647
Central America and CaribbeanCaterpillar Americas Co.
300 South Pine Island Road, Suite 308
Plantation, Florida 33324
U.S.A.
Phone: (954) 472-8204 Fax: (954) 472-4967
ChinaCaterpillar China Ltd.
One Pacific Place
88 Queensway, Level 8
G.P.O. Box 3069
Hong Kong
Phone: 852-2848-0333 Fax: 852-2848-0440
Europe, Africa, and Middle EastCaterpillar Overseas S.A.
76 Route de Frontenex
P.O. Box 6000
1211 Geneva 6
Switzerland
Phone: (22) 849-4444 Fax: (22) 849-4544
Far EastCaterpillar Asia Pte. Ltd.
7 Tractor Road
Jurong, Singapore 627968
Republic of Singapore
Phone: 65-662-8333 Fax: 65-662-8302
JapanCaterpillar Mitsubishi Ltd.
3700, Tana, Sagamihara-shi
Kanagawa-ken, 229
Japan
Phone: Sagamihara (427) 62-2112
Fax: (427) 62-8542
MexicoGrupo Financiero Caterpillar Mexico, S.A. de C.V.
Primer piso del Arco Oriente de Arco Bosques
Coporativa,
Bosques del Alisos 45A
Bosques de Las Lomas
Mexico, D.F. 05120
Phone: (309) 675-4774 Fax: (309) 675-5364