UPPER AR-352F 5485640 - Caterpillar

Introduction
The problem that is identified below does not have a known permanent solution. Until a permanent solution is known, use the solution that is identified below.Problem
Engine status parameters are not displayed in Product Link web when viewed through tracking points. When a PL web user wants to configure the parameters to view through tracking points tab. The page that loads is blank and no data populates.Solution
Caterpillar is aware of this problem, but a permanent solution has not been identified. As an interim action, users facing this issue may submit a Dealer Solution Network (DSN) ticket and reference this CPI 415779 for further action.