V-BELT 4N8277 - Caterpillar

TEBE4651-02
09May2016
(Revised 07Sep2016)
U-224
Priority
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN 3512C HD PETROLEUM ENGINES
7606 7620 PI32628
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered as soon as possible.When reporting the repair, use "PI32628" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Codeand "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32628" as the Part Number, "7751" as the Group Number,"96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
This Revised Service Letter replaces the 09May2016 (Revised 10May2016) Service Letter. Changes have been made to the Parts Needed.
COMPLETION DATE
TERMINATION DATE
30Nov2016 31May2017
PROBLEM
Engine speed drops then returns to normal after a short time period when Product Link PLE640 or PLE641 is connected to J1939 communications link. On some 3512C HD Petroleum Engine assets the Product Link PLE640 or PLE641 cellular device is no longer communicating with PL Web.
AFFECTED PRODUCT
Model Identification Number
*******Group 1*******
3512 HD SK500112-00114, 116-117, 121-122
3512C R1A01637
3512C HD R1S00842, 1004, 1056, 1061-1062, 1069
*******Group 2*******
3512C R1A00242
3512C HD R1S00904, 1485
PARTS NEEDED
Qty
Part Number Description
*******Group 1*******
1 5128575 PL641 Cellular Radio Flash File (2016B)
1 5161714 PLE601 Network Manager Flash File (2016B)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 5128575 PL641 Cellular Radio Flash File (2016B)
1 5161714 PLE601 Network Manager Flash File (2016B)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Refer to the attached Rework Procedure for instructions on repairs required for the appropriate Group.
OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
100% 100% 0% 0% 0% 0%
This is a 0.8-hour job for Group 1
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
100% 100% 0% 0% 0% 0%
This is a 1.5-hour job for Group 2
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON THE