VALVE GP-CONTROL 2004864 - Caterpillar

PROBLEM
The existing 354-8483 or 322-0817 Advisor Software part numbers do not function properly on G3508B and G3512B Gas Petroleum Engines. If the existing 354-8483 or 322-0817 Advisor Software part number is installed, the Advisor Panel will not correctly display parameters on the advisor interface screens.
AFFECTED PRODUCT
Model Identification Number
G3508B RBK00104-00109, 1001-1044
G3512B JHH00101-00102, 1001-1005
PARTS NEEDED
Qty
Part Number Description
1 3596648 SFWR GP-A4008 (After Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Install part number 3596648/">359-6648 Advisor Software on all affected G3508B ULB and G3512B ULB Gas Petroleum Engines. This should be done at the time of another service such as the initial commissioning, pre-delivery inspection, or scheduled preventative maintenance.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 0.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT SUPPORT PROGRAM FOR REPLACING ULB ADVISOR SOFTWARE PART NUMBER 3596648/">359-6648 ON CERTAIN GAS PETROLEUM ENGINES
MODELS INVOLVED - G3508B and G3512B GAS PETROLEUM ENGINES
Dear Caterpillar Product Owner:
The 3596648/">359-6648 Advisor Panel Software needs to be installed on the products listed below. The existing advisor panel software does not display all of the parameters correctly. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 13Apr2011 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 13Apr2011 Service Letter