VALVE AS 2178585 - Caterpillar

24Jun2015
U-326
A-226
D-265
O-275
Parts stock action only
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 281-9370 LIFTER LEVER ASSEMBLIES (C175 CAMSHAFT LIFTER LEVER ASSEMBLIES) FROM DEALER PARTS STOCK
1209 7750 PI70572
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
30Sep2015
PROBLEM
A batch of camshaft lifter lever assemblies missed a manufacturing operation to place a crown on the outer diameter of the roller. This could impact the durability of this component.
ACTION REQUIRED
Inspect all 281-9370 Lifter Lever Assemblies in dealer part stock based on the date code printed on the box.
If a 281-9370 Lifter Lever Assembly has a date code from June 1st 2012 to September 15th 2012, remove the part from dealer parts stock. Refer to the Parts Disposition.
If a 281-9370 Lifter Lever Assembly does not have a date code from June 1st 2012 to September 15th 2012, mark the box to indicate that the part has been inspected according to this program and return the part to dealer parts stock.
Refer to Image 1 for a sample label and how to interpret the date code.
Image1
SERVICE CLAIM ALLOWANCES
Submit one claim for all parts removed from dealer parts stock. The parts must have date codes from June 1st 2012 to September 15th 2012.
PARTS DISPOSITION
NACD:
Hold all 281-9370 Lifter Lever Assemblies that have a date code from June 1st 2012 to September 15th 2012 for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
EAME, LACD, and APD:
Hold all 281-9370 Lifter Lever Assemblies that have a date code from June 1st 2012 to September 15th 2012 for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.