VALVE & LINES AR 3348492 - Caterpillar

SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-500000 hrs,
0-720 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 1.3-hour job
If need to replace PLE601 Network Manager ECM as per Rework Procedure, an additional 0.7 hours is allowed.
Reasonable Travel Time and Mileage is allowed.
PARTS DISPOSITION
NACD:
Hold the failed PLE601 for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
EAME, LACD, and APD:
Hold the failed PLE601 for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.
Rework Procedure
Note: If the Network Manager is determined to need replaced, contact the Product Link hardware support hotline to assist with troubleshooting and to verify a hardware failure PRIOR to device replacement. Dial the DSN phone number at 309-636-8500 and select Prompt #2. After troubleshooting steps are conducted and verified and the Network Manager is determined to need replacing, a validation number will be provided that will need to be included within the claim. Any claims that do not include this validation number for failed hardware will be reviewed for potential debiting of the claim amount.
Before going to the Customer Site:
1. Download the flash files to your pc for updating the PLE601 Network Manager and PL641/PL631 radio.
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Image1.1.1
At the Machine:
2. Connect to the PLE601 following the instructions from REHS8850, section "Flashing the PLE601 Network Manager". If no Network Manager is detected, check all wiring and connections and try again. If the Network Manager continues to not be detected, contact the Product Link hardware support hotline to assist with troubleshooting and to verify a hardware failure PRIOR to device replacement. Dial the DSN phone number at 309-636-8500 and select Prompt #2. If the Network Manager is detected, proceed to Step 3. After troubleshooting steps are conducted and verified and the Network Manager is determined to need replacing, a validation number will be provided that will need to be included within the claim. Any claims that do not include this validation number for failed hardware will be reviewed for potential debiting of the claim amount. If hardware replacement is necessary, replace with a different PLE601 Network Manager as per the ?Network Manager Replacement? section of REHS8850. Ensure the failed PLE601 is retained to send it back. Refer to the Parts Disposition. An ?After Failure? claim will need to be filed using the 20R6220 reman part number.
3. If the Network Manager did not need to be replaced:
A. Download a Cat Electronic Technician (Cat ET) Product Status Report.
B. Use the ECM replacement functionality