WHEEL & TIRE GP 2389676 - Caterpillar

Caterpillar Truck EnginesThis article replaces the article in the September, 1985 Truck Engine News, Page 1, titled, "Inform Caterpillar Dealer Of Major Modifications To Caterpillar Engines And Change In Truck Owners ". Please cross out that article and add a Note referring to this article.
The Caterpillar Inc. Product Information System was introduced to all administering NACD (North American Commercial Division) Caterpillar dealers and to a few Caterpillar dealers overseas almost two years ago. (With a few exceptions, this system is not available on line to TEPS dealers.) Several other Caterpillar dealers also have access to this system via Telex. This is a computerized system of where products are located, what major modifications they have, and the owner's mailing address. The most important use of the system is that Caterpillar Inc. can notify truck owners in NACD about safety-related information as quickly as possible. It can also be used for promotional purposes as explained at the end of this article.
However, as with any records, this system must be kept current to gain its intended advantage. Either the owner or you the dealer is the FIRST to know of a change in product location, a major modification, or truck owner's address. This article is a plea for ALL TEPS dealers to help the administering Cat dealer or Caterpillar Inc. directly to update the Product Information System when any of these changes occur. Caterpillar's experience since the installation of this system shows that many of the administering Cat dealers are not updating the system. They are NOT realizing the intended benefits in time saved. Also, if the truck owner's name or address is not current, safety-related information or the parts may NOT be received by the owner.
The Product Information System is used to maintain records on Caterpillar Truck Engines sold or leased worldwide during the past 10 years. (It is planned that delivery dates in this system will be used for the start of warranty.) TEPS dealers and truck owners must work closely together to help the administering Cat dealer keep this system up-to-date. Dealers are URGED to inform owners about this system, when the truck is delivered, so the dealer will always have the latest information to keep the system up-to-date. Dealers should always let owners know they are interested in their Caterpillar Truck Engine so dealers can see that the owners receive the best service available.
New Information That Administering NACD Dealers Should Know
NACD dealers are expected to enter any of the following information on their computer terminals. Once they have the changes, they immediately update the truck engine record on their terminal and at the same time this automatically updates the record at Caterpillar in Peoria.
1. A change in the owner's address or name. Illustration 1 shows an example of what the Cat dealer actually sees on his screen when this change is made.
Illustration 1. This screen lists the owner's name and address by engine serial number. Cat dealers can easily change this when they are told about a