WRENCH- 9U5130 - Caterpillar

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OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
****Parts Stock****
Submit one claim for all parts removed from dealer parts stock.
****Affected Product****
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 5.0-hour job
PARTS DISPOSITION
****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
For NACD
Contact: -->
Caterpillar Inc.
Attn: Supplier Recovery
Service Claims Room
8201 N. University
Peoria, IL 61615
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE CHECK AND RELIEF VALVE IN THE STEERING VALVE GROUP ON CERTAIN OFF-HIGHWAY TRUCKS
MODELS INVOLVED - 789C and 789D Off-Highway Trucks
Dear Cat Product Owner:
One or both of the inner cartridge of the 9T-4010 Check and Relief Valve Group may have been under tightened during assembly on certain 789C and 789D Off-Highway Trucks. If not addressed, the steering may continue to degrade until steering in one or both directions is lost completely and may, in conjunction with other factors and circumstances, create a risk of personal injury or death. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 22Aug2012 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.
Caterpillar Inc.
Identification #(s)
Attached to 22Aug2012 Service Letter