BUCKET AS-ROCK 1751453 - Caterpillar

COMPLETION DATE
TERMINATION DATE
30Apr2011 31Oct2011
PROBLEM
The 356-7620 Machine Control Software needs to be re-flashed on certain 320D Excavators. The existing machine software may cause the generation of excessive smoke.
AFFECTED PRODUCT
Model Identification Number
320D KTF00435, 462, 470, 473-474, 492-493, 498-500, 503-504, 506-513, 515-527, 529, 534, 542-543
PCM00148, 156, 172, 197, 216, 224, 226, 228-229, 249, 259-260, 271, 339, 382, 404, 412, 420, 424-425, 494, 496, 498, 507, 510, 515, 520, 531-549, 555, 561, 567-568, 570, 572, 576, 581, 584, 592-594, 596, 599-600, 604, 607, 609, 615-622, 625-627, 629-631, 633-661, 668-669, 674, 685-698, 702-703, 705-717, 719-743, 749-750, 756-763, 765, 767-771, 774-776, 778-779, 782-784, 786-792, 794-797, 799-893, 916-1183
PARTS NEEDED
Qty
Part Number Description
1 3567820 SOFTWARE GP-ELEK
ACTION REQUIRED
Download and re-flash the new 3567820/">356-7820 Machine Control Software. The software is available through SIS Web.
OWNER NOTIFICATION
An example of an Owner Notification Letter is attached.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 0.5-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR RE-FLASHING THE 3567820/">356-7820 MACHINE CONTROL SOFTWARE ON CERTAIN 320D EXCAVATORS
MODELS INVOLVED - 320D EXCAVATORS
Dear Caterpillar Product Owner:
The machine control software needs to be re-flashed on the products listed below. The existing machine software may cause the generation of excessive smoke. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 05Oct2010 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 05Oct2010 Service Letter